Not every water heater problem requires a full replacement. We diagnose gas and electric water heater issues accurately — and give you an honest recommendation. If it can be repaired affordably, we'll repair it. If replacement makes more financial sense, we'll tell you that too.
We call back within minutes.
The honest answer depends on the age of your unit and the cost of the repair.
We carry parts for all major brands and stock the most common repair components on our truck.
A failed heating element is the most common reason an electric water heater stops producing hot water. We carry elements for all major brands and can replace yours the same day.
Electric water heaters have two thermostats — upper and lower. A faulty thermostat can cause no hot water, lukewarm water, or water that's too hot. We diagnose and replace both.
If your gas water heater's pilot light won't stay lit, the thermocouple is likely the cause. This is one of the most common and affordable gas water heater repairs.
The gas control valve regulates both the pilot and the main burner. When it fails, your water heater won't heat reliably. We diagnose and replace valves for all major manufacturers.
A leaking or failing T&P valve is a safety issue that needs immediate attention. We replace T&P valves quickly and test the system to ensure safe operation.
The anode rod protects your tank from corrosion. Replacing a depleted anode rod can double the lifespan of your water heater. We inspect and replace rods during any service call.
We're water heater specialists, not salespeople. If your unit is old enough that a repair is throwing good money after bad, we'll say so — and we'll show you exactly why with our pricing side by side. Our goal is to give you the best outcome, not the biggest ticket.
Also serving: Concord, Huntersville, Mooresville, Gastonia, Matthews and all Greater Charlotte communities.
If your unit is under 8 years old and the repair cost is less than half the replacement cost, repair is usually the better choice. Older units or those with a leaking tank should be replaced — a leaking tank cannot be repaired.
Common causes include a failed heating element (electric), a tripped circuit breaker, an extinguished pilot light (gas), a faulty thermostat, or sediment buildup. Call us for free troubleshooting at 704-960-2050.
Sediment buildup at the bottom of the tank causes those sounds as water heats beneath it. Flushing the tank can help, but on older units this often signals it's time for a replacement.
We offer same-day service throughout the Charlotte metro area. For true emergencies — flooding, gas odors, complete failure — call us at 704-960-2050 and we'll get someone out as fast as possible.
