Call us at 704-960-2050. We can walk you through a diagnosis over the phone in under 5 minutes — for free. Most no-hot-water problems are either a quick fix you can do yourself or a same-day replacement we can handle today.
We call back within minutes.
The troubleshooting steps are completely different depending on the type. Find yours below.
Check your circuit breaker
Find the breaker labeled 'Water Heater' in your electrical panel. It's usually a double breaker. If it's tripped, flip it fully OFF then back ON.
Press the red reset button
On the front of the heater, remove the upper access panel. Press the red high-temperature cutoff button firmly until it clicks.
Wait 45–60 minutes
Electric heaters take time to reheat a full tank. Run a faucet after waiting.
If it trips again, call us
Repeated tripping means a failed element or thermostat. Don't keep resetting — it can be dangerous.
Smell for gas first
If you detect a rotten egg or sulfur smell, leave the house immediately, don't touch any switches, and call your gas company and 911 from outside.
Check the pilot light
Look through the small window at the bottom of the tank. If the pilot is out (no blue flame), it needs to be relit.
Relight the pilot
Set the gas control knob to Pilot, push and hold it down, click the igniter, and hold for 60 seconds. Then turn to On.
If pilot won't stay lit
A thermocouple that won't hold the flame is the most likely cause. It's an inexpensive repair. Call us for same-day service.
Failed heating element (electric)
Repair — usually $150–$300 installed
Tripped thermostat or reset button
Self-fix — reset breaker or press red button
Pilot light is out (gas)
Self-fix — relight the pilot per manual steps
Bad thermocouple (gas)
Repair — usually $150–$200 installed
Broken dip tube
Repair — dip tube sends cold water to bottom
Sediment buildup reducing capacity
Flush or replace, depending on age
Failed gas valve
Repair or replace — $300–$600 installed
Tank corrosion or 10+ year old unit
Replacement recommended — from $1,295
If you've tried the steps above and still have no hot water, call us. We stock water heaters on our trucks and can often have you back in hot water the same day you call. Serving Charlotte, Concord, Huntersville, Mooresville, Gastonia, and all surrounding communities.
Call 704-960-2050More troubleshooting help: Full Water Heater FAQ • Water Heater Repair Services
